Technical Support Executive-IntegrateX

We are also looking for a candidate who knows how to build and scale start-ups as well as someone who has wide experience in software development, as our target market is influenced by decision-makers within the hospitality industry.

 What You’ll Do

• Work closely with the GuestX Success Manager and support with integration-related questions. 
• Collaborate in discussions with Hotels and their head of IT’s to clarify IntegrateX related concerns.
• Work closely in collaboration with cross-functional teams like Revenue/Sales, Support, Development, Technical, Service, and Product. 
• Working closely with the Development Team to ensure any technical-related issues and requirements are resolved in a timely manner and passing the information further to the CSM. 
• Partner with cross-functional teams to deliver Technical and product expertise to define and drive the technical strategy of Servr to build fast-moving efficient processes. 
• Drive weekly, monthly, quarterly optimization tactics that consistently improve each channels’ conversion and efficiencies.
• Be an advocate of Servr, our partners by bringing their voice into the rest of the organization 
• Constantly find ways to foster efficient and effective utilization of CRM as well as drive Customer value from the Product.
• Build fruitful relationships with the Technology heads at the hotel’s side. 
• Working closely across teams to share ideas, feedback, and present results that drive business outcomes
• Provide UI and UX-related feedback to IT and our organization heads with the intention to enhance and increase our and our partner’s business values.
• Assist in the integration process with the PMS providers and keep track of the documentation and requirements.

You should apply and write to us at [email protected] if you possess:

• A Bachelor’s degree in Computer Science or Computer Engineering with a minimum of 1 year in software development and 5 years of experience in a Technical Support role is desirable.
• Excellent leadership and communication skills, comfortable working with the senior leadership team.
• In-depth knowledge of .NET, Java scripting & Oracle applications
• Proactive, versatile, quick learning & analytical skills, as well as an entrepreneurial mindset
• Good knowledge of web applications
• Effective client handling experience and excellent product knowledge.

What you get from Servr 

• A massive opportunity to learn and grow within & with the company.
• An exciting opportunity to work with highly talented people with attractive remunerations.
• Remote, flexible, dynamic working environment.
• Learning and Development opportunity: Training to be given by the CTO for further information based on PMS integrations. 
• Skill development training on a monthly or quarterly basis