Some examples of contactless experiences that have been popular in recent months. There are numerous others, such as voice assistants and integrated analytics that lead to real-time informed decisions. However, we will concentrate on three of the most important contactless features for hotels in the international market
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The digital concierge is non-uniformed, but human
Guests can contact the digital concierge via their phones or laptops for immediate assistance. The digital concierge assists guests in obtaining information and answers when they require it.
Furthermore, by making it easier for staff to assign tasks, the concierge can complete the job more quickly. In a very human manner. Because this is contactless technology that is managed by humans. In a more streamlined and seamless manner.
The virtual concierge at a hotel can be used for a variety of purposes. The main purpose is to provide a better experience for guests. Guests, for example, do not have to worry about someone checking them in if they arrive late.
Guests can request an early breakfast with the touch of a finger. It can also be used by guests to locate their room and other areas on the property. Or they can inquire about how to heat their rooms, an extra duvet or pillow, where to go out at night or visit a museum.
Digital concierges can also be used to make hotel and restaurant reservations. They can also advertise onsite amenities and visitor resources. When guests can book these services more easily, the barrier to booking is reduced. In terms of upselling, this is ideal.
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Let your guests order food as if you were a food delivery company
Guest apps are becoming increasingly popular in the hotel industry. There are numerous functionalities on these platforms, but those that increase product visibility generate hotel revenue.
In other words, your guests should be able to order food and drinks at your hotel as if it were Glovo. You’re going to make the purchasing process easier. You will make it easier to buy food and beverages. For example, these products that you are proud of but have not become best sellers will receive more attention.
It’s all about shortening the purchasing process. In essence, it’s all about making our guests’ lives easier when they need to buy something.
Make the entire food and beverage purchasing process contactless. Everything except eating and drinking, of course!
Helpful Hint. But wait a minute. Digitizing your food and beverage offerings is just the first step. This also applies to the hotel’s other services, such as wellness and massage. Everything that your hotel customers can book or purchase should be available on their smartphones.
It’s all about shortening the purchase path once more. In essence, it’s all about making our guests’ lives easier when they feel the need to buy. Allow them to maintain the momentum. When your guests feel the need to buy, roll out the red carpet.
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The smartphone is the key
For the mobile key, there will be no turning back. Nonetheless, some hotels have yet to embrace this contactless technology. However, the majority of them already have locks that are compatible with this trend, which has numerous advantages for both guests and the hotel.
Guests frequently misplace their plastic keys. If you want to request a late checkout, you must go to reception and have your key updated. It’s an inconvenience.
Furthermore, this is required because your analogue key will be deactivated after check out. If you use a mobile key, you can request a room change or update your key from any location. Anytime.
Let’s be real. Hotel guests are unlikely to misplace their smartphones. While it is almost customary to misplace a plastic card.
This keyless entry system, which employs both NFC and Bluetooth contactless technology, is an unforgettable experience. A smartphone screen allows easy access to a guest’s room. There is no need to keep a physical key on hand. With a single contactless service, hotel rooms with keyless entry provide added security, convenience, and portability.
Furthermore, through hotel contactless technology, guests benefit from keyless entry services in a variety of ways, including cost savings on key replacement, a paperless and plasticless experience, liability management against COVID, and improved guest experience.
In short: a good contactless experience increases the overall guest satisfaction
Let’s summarize.
The contactless guest experience trend is essential if you want your guests to have a good time. Your client will love it if you make it easy for them.
Use guest apps to speed things up. You can surprise them with mobile keys. Give them all the information on their phones. Using no paper or plastic.
Let them have a direct and human interaction with staff through their screens. Stand out from your competitors with a seamless contactless guest experience.
