As of 2021, Singapore had 330,000 international arrivals (IVA) and an estimated $1.9 billion in tourism receipts (TR).
Although these numbers represent only a fraction of Singapore’s tourism performance prior to the pandemic, there has been encouraging signs of recovery in the sector, with year-on-year growth in the last three quarters of 2021.
With the introduction of various travel arrangements, such as Vaccinated Travel Lanes (VTLs), international travelers are slowly returning. As the tourism sector increasingly developed new and innovative experiences for locals, domestic consumption has also been strong.
Nonetheless, hotels have introduced unique staycations and guest experiences to appeal to the domestic market after the pandemic. Certainly, they have reaped the benefits.
Here are 5 powerful benefits of contactless Hotel Solution
- Anywhere Check-In
In the traditional check-in process, guests need to wait at the reception to complete formalities after they arrive at the hotel. This can be eliminated and replaced by a digital check-in form which can be shared with the guests prior to arrival at the hotel.The hotel can gather information about their guests prior to arrival and begin providing a great experience as soon as the guests arrive at the hotel.
The hotel can start nurturing its relationship with the guest as soon as they check-in via their mobile device – whether on the plane before they leave home or on the road. As a result, by the time the guest arrives, they already feel special and taken care of
- Improved staff efficiency
In hotels, staff are often asked to guide their guests through the various services, offers, and experiences the hotel offers. Reception staff are often required to act as customer support where-in they advise guests about check-in formalities, respond to room orders via intercom, etc.All of this can easily be reduced via QR codes. QR codes contain the in-room dining options as well as the various services such as Spa, Salon, and taxi reservation.
A recent Forrester study found that guests prefer mobile self-service technology and expect hotels to implement smarter, more efficient operations. A QR code menu is one of the most popular needs of guests right now, and hotels that are able to offer it to guests are quickly gaining an edge over their competition.
- Drives more revenue
A hotel’s primary focus is to have access to a guest’s behavioral data. Real-time feedback and contactless ordering capture guests’ real-time data, allowing hotels to provide a more personalised experience. The hotel can use this data for marketing campaigns and exclusive offers that encourage guests to return while also keeping the hotel alive in their minds.
Providing regular updates helps build brand loyalty by making visitors feel like part of your community, which drives return visitors and increased revenue.
Personalized QR code menus are a great way to let guests know about a recently opened spa or direct them to an amenity store or private dining room that they might not have known about otherwise.
- Improved guest experience
When human interaction is limited, guests expect a more personalized and engaging service, especially if they need to interact via a device. The key reason to use a contactless hotel solution is to provide a seamless and hassle-free experience for guests. There cannot be a bigger metric than a high NPS for a hotel.
The mobile check-in system makes it possible for guests to stay in touch with hotel staff even when they are not there in person. This creates an automated and personalized experience all at once.
A good guest experience will also lead to more positive reviews on TripAdvisor and other review sites. Travelers are more likely to book a stay at a hotel with more positive reviews if they’re confident it’s a good one.
- Safe & Secure
The entire hospitality landscape has been reimagined at COVID-19. It is more likely that guests will review the sanitation and safety measures adopted by hotels than ever before. Touchless check-in, in-room dining, and service booking have helped to build trust in the eyes of consumers.
Contactless hotel solution isn’t a new feature in the hotel industry, but it still isn’t used by a majority of hotels that have the means to implement it.
If you want to improve guest satisfaction while also increasing your revenue and improving staff efficiency, contactless hotel solution something you should definitely consider Servr– a fully automated simple, customizable solution to move hotels into the future generation by putting all guest services on one platform
Increase your hotel revenue by 80%
Increase your hotel guest satisfaction by 75%
Reduce your front desk cost by 50%
Servr offers a comprehensive contactless solution for your hotel. To have a detailed view of our solution,