Yes. We are already provide the option of Branding and hyper-customization, where you may add your hotel logo, as well as allowing you to update the theme according to your suitable brand standards within the appearance tab on the CMS.

The app is available in 13 languages to date. Any additional language that is requested can be added, and we include every language under our live chat automatic translation.

Each respective sector of the hotel will have its page on Servr to receive and accept orders, however, the live chat is globalized to allow all hotel staff to see the previous chat, allowing for a seamless guest experience flow.

The room key can be handed over during the arrival of the guest by the concierge. For the deposit, this can be captured easily from the app as the guest has to add their credit card details. Once the guest has done this, the hotel then can capture the deposit. Digital keys are being added shortly.

So you can guide your guests to the Hotel Website where they can sign up for the newsletter to stay on track with your newest updates and promotions. 

Also, once the guest is checked out, they can’t access the features on the App until and unless they are not checked in and accepted by the front office.

Our Experience Tab on the App provides you with the opportunity to add any type of button or engagement directly on the guest’s phone.

So you can guide your guests to the Hotel website, where they can sign up for the newsletter to stay on track with your newest updates and promotions.

Also, once the guest is checked out, they can’t access the features on the App until and unless they are not checked in and accepted by the front office.

A total number of 10 guests can check-in at once through a single check in using GuestX.

Absolutely! We do have an alert system that allows Servr to send a text or email to any specified manager or team member if a request, order, or live chat hasn’t been answered by the predetermined times.

We can operate on any device with a web browser, including phones. This means the managers or the team will be then able to have the live chat available on their phones.

As part of our cloud hosting, we have Dual End Encryption, GDPR Compliance, which is the global standard of security regarding private information, and PCI Compliance, we ensure that any sensitive data or information is held to the highest standards.

Servr GuestX allows you to use both credit cards and debit cards to pay, or to pay at the front desk, depending on the hotels preference.