The hotel industry must continue to develop because the world is continuously changing. Part of being successful is anticipating what guests will want. The newest development in the hospitality sector is contactless technology, which is gaining popularity daily. Hotel managers and staff can learn more about the many advantages of the various technologies by reading about how they enhance the experience of every visitor.
There are many ways for a hotel to enhance the guest experience. Personalizing the guest journey will aid in retaining and gaining their loyalty, and using contemporary technology can significantly enhance guest satisfaction over time.
In this post, we’ll examine how implementing contactless technology can enhance customer personalisation, competitiveness, and operational efficiency.
- Check-In Experiences Are Less Stressful
The perfect check-in takes place quickly. Visitors want to be able to swiftly unload their luggage, walk to the front desk, and collect their room key. The process can take longer than anyone would like if there are many individuals checking in or there is a staffing shortage at the front desk.
The relevance of digital check-in experiences is emphasised by contactless technologies in the hospitality sector. Visitors can use an online link to check-in using their smartphones or computers. If they were running late, they could unpack their luggage in the parking lot while they were on the go. Less people standing in line at the front desk means less anxiety for both visitors and employees.
- Contactless Technology Makes Hotels More Competitive
Hotel establishments that regularly update their technology are more competitive than those who continue to use antiquated technology. Because the present world is digital, visitors demand high-tech resources both domestically and internationally.
According to a recent survey, 80% of hotel guests preferred a mobile app to perform tasks like ordering room service and checking in. Because they made an investment in modernization, any property with contactless technology enhancements, such as applications, software, and other programmes, can book more guests.
- Room Service Becomes Easily Personalized
Guests with food allergies, sensitivities, and particular dietary needs can customise their meals through apps and virtual accounts. The kitchen staff can clearly see what a customer wants or doesn’t want in their order along with important details like which orders are being sent to which rooms. Communication won’t be hampered by shaky phone connections or illegible handwriting.
When staying at the same hotel or with the same chain, guests can also follow their orders. Only a few advantages of high-tech room service software include the simplicity of ordering and the absence of worry brought on by placing room service orders over the phone.
- Lost Keys Aren’t a Problem Anymore
Key cards are simple to lose or even end up in the wrong hands. These two factors account for the preference of 73% of hotel guests for using a digital key obtained through the use of either the hotel’s app or digital access control systems.
Contactless key technology allows users to enter their rooms more swiftly and securely and can even fit within a wristband. Even if visitors don’t own cell phones, they can still take advantage of this technological advancement on their subsequent trips.
- Digital Assistance Makes Visits Easier
Using contactless technology, visitors may book appointments at the hotel spa, sign up for laundry pickup after leaving their rooms, and plan room service for certain periods.
With digital reservations, even booking a conference room while attending an off-site business meeting would be simpler.
No matter why a guest chooses a specific property or has to travel, technology makes it much easier for both guests and staff to travel.
